Shipping policy

SHIPPING POLICY

Thank you for shopping with DCA Finds. Please review this Shipping Policy before placing your order.

Order Processing

Orders are processed as quickly as possible after your order is confirmed. Processing times may vary depending on the product, supplier, availability, and fulfillment location.

Any processing or shipping timeframe displayed on a product page represents our current estimate for that particular item.

Shipping & Delivery

Shipping and estimated delivery information is provided on each applicable product page. Shipping and delivery times may vary by item.

Please review the shipping information listed on the product page before placing your order.

Delivery dates and transit times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high shipping volumes, supply disruptions, or other circumstances outside of DCA Finds' reasonable control may affect delivery.

Once an order has been transferred to the shipping carrier, transit and delivery are subject to the carrier's operations and delivery schedule.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Shipping Delays

We make reasonable efforts to ship orders within the timeframe stated at the time of purchase.

If we become unable to ship an order within the applicable advertised timeframe, we will provide notice and any options required by applicable law, which may include consenting to a revised shipping timeframe or canceling the affected order for a refund.

Tracking Information

Once your order has shipped and tracking information becomes available, it will be sent to the email address provided with your order.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Tracking information and carrier delivery estimates are provided by the applicable shipping carrier and may change during transit.

Multiple Shipments

If your order contains multiple items, the items may be fulfilled from different locations and shipped separately.

As a result, items from the same order may arrive at different times, and you may receive separate tracking information for each shipment.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the information; however, once an order has been processed or shipped, we may be unable to make changes.

DCA Finds is not responsible for delays, failed deliveries, returned packages, or additional shipping expenses resulting from inaccurate or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

Refused or Undeliverable Packages

If a shipment is refused, unclaimed, or returned to sender because delivery could not be completed for reasons attributable to the customer, please contact us.

Any refund or reshipment will be handled in accordance with our Return & Refund Policy and applicable law. Additional shipping or reshipping charges may be the responsibility of the customer where permitted by law.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost in transit, please contact us so we can review the tracking information and assist with the appropriate next steps.

We may ask you to cooperate with a carrier investigation or provide additional information necessary to investigate the shipment.

Any resolution involving a lost shipment will be handled in accordance with applicable law and the circumstances of the shipment.

Packages Marked Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please:

Check around the delivery location and surrounding areas.
Check with household members or neighbors who may have accepted the package.
Verify that the shipping address entered with your order was correct.
Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package after completing these steps, please contact DCA Finds so we can review the situation and assist with the next steps.

A carrier's "delivered" status does not affect any rights you may have under applicable law.

Damaged Packages or Products

If an item arrives damaged, please contact us as soon as possible.

Please keep the item and all original packaging and provide your order number along with clear photographs of the product, shipping packaging, and any visible damage so we can properly review the issue.

Damaged, defective, and incorrect items are handled in accordance with our Return & Refund Policy.

Return Shipping

Return eligibility, return shipping costs, and refund terms are governed by our Return & Refund Policy.

For standard approved returns that are not the result of a damaged, defective, or incorrect item, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Please contact DCA Finds and receive return instructions before shipping any item back.